Buying
Is this a subscription?
No. Every purchase on ThemeStack is a one-time payment. There is no card kept on file, nothing renews automatically, and there is nothing to cancel.
What currency are prices in?
All prices are in pounds sterling and include any tax we are required to charge. The amount shown at checkout is the amount taken.
Do I need an account before I buy?
No. We create your account automatically after payment and email you a sign-in link. There is no password to choose or remember.
Licensing
How many stores does one licence cover?
A single-store licence covers one live store, plus as many development, staging and password-protected stores as you need for that same project.
What if I run several shops?
You need one licence per live store, or an agency licence for that theme. Agency licensing covers up to twenty-five live stores and is priced per theme. Email us and we will set it up.
Can I modify the theme?
Yes. You can edit the code as much as you like for your own store. What you cannot do is redistribute, resell or publish the theme, modified or not.
Installing and updating
How do I install a theme?
Download the .zip from your account and upload it through the theme editor of your store. Each archive includes a setup guide covering settings, metafields and demo content.
How do I get updates?
Updates appear in your account as new versions. Because themes are code, an update is a new upload rather than a patch applied in place; the release notes list exactly what changed and whether your settings carry across.
Do updates cost extra?
No. Updates to a theme you own are free for as long as we maintain that theme.
Founding Access
What does the twelve-month window mean?
Every theme we publish between your purchase date and twelve months later is added to your account permanently. Themes published after that date are not.
Do I lose access when the window closes?
No. Everything captured inside your window stays yours, including future updates to those themes. Only the addition of newly published themes stops.
Refunds and support
Can I get a refund?
Not as a change of mind. The download is available the moment you pay, and at checkout you confirm that you want it straight away and understand this ends the statutory right to cancel — digital content supplied immediately is excluded once delivery has begun.
What you do get is a fix. If a theme does not work as described, write to us and explain the problem; we would rather correct it than keep money for something that does not work. If we cannot make it work as described, we refund the purchase, less the payment processing fee our payment provider does not return to us.
How fast is support?
We answer within two working days, usually faster. Support covers the theme working as documented; it does not cover custom development or third-party applications.
ThemeStack is an independent theme studio and is not affiliated with Shopify Inc. Our themes are compatible with Shopify stores, which is a description rather than an endorsement.